Vermont Lights is proud of the product we represent and want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, we will gladly accept the return within 30 days of your purchase.
In order to return your product, please contact our customer service department for a return merchandise authorization.
NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER.
*Please save all packing materials as you will need to return the items to us in saleable condition. RMA number needs to be on all boxes.
RETURNS ARE SUBJECT TO THE FOLLOWING CHARGES
25% RESTOCKING FEE
CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN SHIPPING
DEFECTIVE PRODUCT OR SHIPPING DAMAGE
Please contact our customer service department within 10 days of the receipt of your defective or damaged order. We will issue a return authorization number and have the package picked up and your new item shipped out immediately.
*Please save all packing materials as you will need to return the items to us in saleable condition and in the original packaging materials or restocking or repair charges will apply.
Please contact us via email or phone If you need to return any of our products. We will issue an RMA number so that we can properly credit your account when we receive the merchandise. Please email the following information for our records:
• Email address
• Telephone number
• Vermont Lights order number
• Item number(s) returned
• Description of problem
Email your RMA request to us here.
**We will contact you shortly with instructions for the return, and we will provide any other information you will need. Please save all packing materials as you will need to return the items to us in saleable condition and in the original packaging materials or restocking or repair charges will apply.