Policies & Procedures

Customer Service
Vtlights.com is dedicated to providing customers with exceptional customer service. Please let us know if you have any questions at any time during your shopping experience.

Phone: 800-698-5714
Email:
info@vtlights.com
Address: 134 Park Street Rutland, VT 05701

How To Order
Once you have selected the items you want to purchase and you are ready to proceed with checkout, please follow our 4 step ordering process:
Finalize the items in your shopping cart
Complete the shipping and billing information
Review your order
Receive an order confirmation

Step 1: Shopping Basket
All the items you selected to order will be added to your shopping basket. While in your shopping basket you have the opportunity to add or delete items and change quantities.

Step 2: Shipping and Billing
Please provide us with accurate shipping and billing information.

Step 3: Review Your Order
Take time to review your order. You can make changes or place your order.

Step 4: A final order summary and confirmation will appear. Please print for your records. Our phone number is on your summary; please contact us if you have any questions.

NOTE: Your order will be placed within 24 hours. If product is in stock it will ship within 10 days. We will continue to keep you updated on your order placed with Vt Lights. Custom or made to order product may take 2 to 3 weeks to produce and would arrive to you within 4 weeks.

Shipping Policy
We can only ship domestically at this time. No international shipments. SHIPPING CHARGES WILL BE ADDED TO ORDERS UNDER $100.

Ground Shipping Policy
Vtlights.com uses Fed Ex or UPS ground shipping on all orders for delivery within the United States. FREE SHIPPING to the lower 48 states. An additional fee will be added to ship to Alaska and Hawaii based on weight of order.

ORDERS UNDER $100 WILL BE CHARGED SHIPPING FEE. FREE SHIPPING DOES NOT APPLY TO ORDERS UNDER $100.

Shipping
Large items may need to ship via truck. We will contact you with a freight quote before shipping.

Rush Delivery:
We can rush delivery on stock items only. We will contact you with a freight quote for any rush delivery requests.

Delivery Estimate:
MOST Stock product displayed on our website will ship to you within 10 days. Custom product or made to order product may take 2 3 weeks to produce and would arrive within 4 weeks.

Order Tracking:
Your order will be processed within 24 hours of receipt. Once your order has shipped we will update you on the shipping status.